PetSmart

My family and I had a SIMILAR encounter with VICTORIA (see below comments I copied and pasted here). Wow, and she is still employed??? She was doing the same thing to us- tons of questions about fish talk, other fish, food....and other IRRELEVANT questions. She became so RUDE we asked for help. However, it was after 5 pm and guess what she was MOD. Btw, the fish that she sold us DIED over night. AND yes - she (victoria) CONSISTENTLY rolled her eyes - like doing us a favor. BAD WORK ETHICS- actually ZERO work Ethics. I'm guessing here, if this victoria still there and there is a management problems- Am I right Sara/Sean???? This is the review from other customer here: i have bought all of my animals supplies from this store, every time, there is about a 90% chance someone will be rude or dismissive. i went in to buy Fish with my partner ( we happen to look younger but both of us are over 30 years old). we were told by a staff member we should not buy an angel fish because they get aggressive. i told her they should change the little facts list about them because on the angel fish card it says it is peaceful. then i was questioned about how large of a tank i have , how many fish i had, about 21 questions, all insinuating that i wouldnt be a good home for these fish. the first person who came to help me left so i called another once i decided to purchase a black tail tetra. this was the manager Victoria, she normally helps out but is consistently unfriendly. Victoria asked me the same questions the first staff did, and once i answered them she said " thats funny because you told this other staff something else". not professional at all. its none of their business if i have 1 , 2 or 50 fish tanks at home. She reluctantly bagged the fish and we took it to the register. At the register was the first employee and was being extremely rude to me. she rolled her eyes when i said i have a phone number to use for points. i was holding the fish tank when the lady at the register PHYSICALLY GRABBED the bag of fish out of my hands. she cut my skin with her nails in the process. i was outraged and called the manager ( who was victoria) and she told me she is sorry for her coworker. i was not upset about Victoria, but the other employee needs a mental health check. it is absolutlely not okay to touch someone who is a loyal customer. i called corporate and filed a formal complaint and the GM of petsmart called ( sean) who was very nice and apologetic. He rectified the situation and made me feel like i was heard and would do an investigation with his team members. Not sure i will ever go back to this store after being assaulted by their staff.

We enjoyed visiting here! We viewed the fish, birds, and dog grooming center. Our favorite part of the visit was the kittens. One particular kitten (Lucky Charm) took to my son right off the bat! They played through the glass and that kitten followed his every move. Of course they wanted to take him home that day, but our focus and goal was not to purchase a cat. I'd love to add to our family... one day soon enough. The staff were very friendly and willing to help with any questions we had so I'm excited about the nice people weve encoutered thus far! 5 stars for the friendly customer service!

I have been taking my dog to dog training for about a month and a half and could not recommend it enough. We have been learning so much and her obedience is getting better and better. Our instructor, Jetta, is wonderful I keep telling all my friends and family about our classes and how impactful they are. The rest of the staff this Petsmart are also very welcoming and helpful even when it’s not convenient for them. I have not done the dog grooming or vet but I plan to schedule appointments.

I’ve been bringing my dog to this groomer for about a year. They’ve all done decent with Zoey, however, we prefer Ciona. Today 7/29 around 12:30p, I walked in to schedule an appointment for my baby and witnessed something so disturbing. I witnessed the groomer in the front half of the store, a Caucasian woman with a ponytail, yank someone’s ShihTzhu to get them to cooperate! She was tying to grind their nails and the dog did not enjoy it, but the dog was not overreacting. Well I guess she lost her patience and thus, the dog suffered. I did not ask her name because I did not want to make her co-worker speak on it, but I did inform her co-worker to never let that woman touch Zoey.